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question I want to know business hours of FITIN.
answer Lotte FITIN is open 11:00 through 24:00 throughout the year except the stores in part such as
(7~8F F&B - 11:00~23:00 / 8 MILES - 11:00~01:00)
question When does Lotte FITIN close?
answer Lotte FITIN is always open 11:00 through 24:00 except the Lunar New Year Day and Chusok only.
question Can I check my bag or the goods I purchased?
answer There are lockers (small-size and large-size) in 1st floor and 2nd floor under ground (including carrier) respectively. Storage is available for four hours at the charge of 1,000 won (small-size) and 1,500 won (large-size).
(If you lost your password, enquire to customer call center 1899-4711)
question How do you run the policy on Lotte point rate?
answer Point earned with shopping at Lotte FITIN is 0.3%. Followings are the stores that allow additional rates;
0.5% - Tiny-Big, Krispy Donuts / 1% - Angelinus & Natuur / provided that no point earning allowed in Drug store, Seven Eleven, and Olive Young)
question I want to visit Lotte FITIN by car. How do you charge parking fee?
answer Free for the first 15 minutes. In excess of it, 2,000 won will be charged for every half hour.
For the customer who purchased, we provide free parking favor for 1 hour (less than 30~50,000 won), 2 hours (less than 50~100,000 won), 3 hours (100,000 won or more).
question I came across a staff or store that was inattentive to customer in Lotte FITIN.
answer First of all, we are sorry to have caused inconvenience to you.
Please contact Customer Relations Office (02.6262.4001~2) or Information Desk (02.6262.4004~5). We will immediately solve your inconvenience.
question Can we get assistance when I visit Lotte FITIN with a foreign friend?
answer You can get our assistance at the Customer Relations Office or Information Desk
(B3F Customer Relations Office - 02.6262.4001~2 / 1F Information Desk - 02.6262.4004~5)
question I would like to visit Lotte FITIN with my baby or disabled person whose body is handicapped.
answer Lotte FITIN provides convenience facilities for a variety of customers.
(a nursing room is run in medical room at B3F, Five strollers are ready in 1F Information Desk and B3F Customer Relations Office respectively)
(Wheelchair is ready in 1F Information Desk and B3F Medical Room respectively)
question Can I connect Wi-Fi free of charge in Lotte FITIN?
answer Lotte FITIN provides Wi-Fi Service without password to the visitors.